Terms of service

Last updated: 14/07/2026

1. About us and these terms

This website is operated by Tuftex Balloons UK Limited, registered in England and Wales with company number 17338318, registered office 167-169 Great Portland Street Great Portland Street, London W1W 5PF ("we", "us", "our").

These terms govern your use of tuftexballoons.co.uk and every contract for the sale of goods between us. By opening an account, placing an order or using this site you accept them.

We may update these terms. The version in force is the one published on this page at the time you place your order. Changes do not affect orders already confirmed.

2. Trade only

This site is for wholesale customers buying for resale. It is not open to consumers, and it is not open to balloon artists, decorators or event businesses buying for their own use.

To order you must hold an approved account. We may ask for your company registration number, VAT number, trading address and evidence of your resale activity. We may approve, decline or withdraw an account at our discretion and without giving reasons. Accounts are personal to you and must not be shared.

You confirm that you are acting in the course of a business and not as a consumer, and that you are buying for resale.

3. Orders and how a contract is formed

Product listings and prices on this site are an invitation to treat, not an offer. Your order is an offer to buy.

A contract is formed only when we issue a dispatch confirmation. Any acknowledgement of your order before that point does not create a contract.

We may decline or cancel any order, or reduce quantities, before dispatch. Reasons include stock availability, pricing or description errors, credit status, minimum order value not met, or where we believe the goods are not being bought for legitimate resale.

Minimum order value and carriage thresholds are set out on our Delivery page and form part of these terms.

4. Upload-to-order files

Our site allows you to submit an order by uploading a CSV or PDF purchase order.

You are responsible for the accuracy of what you upload, including the mapping of your own product codes to our SKUs and barcodes. We process what your file contains. Where an upload results in the wrong product or quantity being supplied because of an error in your file, that is not an incorrect supply under our Returns and Refunds policy and any return is at our discretion under the change of mind provisions.

Always review your basket before checkout. The basket, not the uploaded file, is the order.

5. Prices, VAT and duties

All prices are shown exclusive of VAT unless stated otherwise. VAT is applied at checkout at the prevailing rate.

Prices are those in force at the date of our dispatch confirmation. We may change prices at any time before that point. We reserve the right to correct obvious pricing or description errors, including after an order has been placed, and to cancel the order if you do not wish to proceed at the corrected price.

Prices exclude carriage unless expressly stated. For deliveries outside Great Britain you are the importer of record and responsible for all duties, import VAT, customs charges and clearance formalities.

Our price lists are confidential and provided for your internal use only.

6. Payment

Unless we have agreed a credit account in writing, payment in full in cleared funds is required before dispatch.

Where we have granted credit terms, payment is due as stated on the invoice. Time for payment is of the essence.

If you fail to pay on time we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, currently the Bank of England base rate plus 8% per annum accruing daily, plus the fixed sum recoverable under that Act and our reasonable costs of recovery. We may also suspend further deliveries and withdraw credit terms.

You may not withhold or set off any sum against an invoice. Credit limits are reviewed at our discretion and may be reduced or withdrawn at any time.

7. Delivery

Delivery dates and lead times are estimates. Time of delivery is not of the essence and we are not liable for late delivery.

We may deliver in instalments. Each instalment is a separate contract, and a defect in one instalment does not entitle you to cancel the rest.

Pallet deliveries are kerbside only unless we agree otherwise in writing. You must provide safe access, suitable unloading arrangements and someone to receive and check the goods.

Where a delivery fails because you were not available, gave us an incorrect address, or refused the consignment, we may charge you the cost of the failed delivery and any redelivery or return carriage.

8. Risk and title

Risk in the goods passes to you on delivery to the address you gave us, or on collection

Legal and beneficial title does not pass to you until we have received payment in full for those goods and for all other sums then owing on your account.

Until title passes you must store the goods separately, keep them identifiable as ours, keep them insured, and not alter or remove any packaging or markings. You may resell them in the ordinary course of your business, in which case you hold the proceeds on trust for us to the extent of the sums you owe. If your account falls into arrears or you become insolvent, your right to resell ends immediately and we may enter any premises where the goods are stored to recover them.

9. Product information, colour and batch variation

We describe and photograph products as accurately as we can. Screen rendering of colour is not reliable and we do not warrant that on-screen colour matches the product. Where colour matching matters, ask us for a physical sample.

Latex is a natural product. Batch-to-batch variation in shade, finish and inflated size is normal and is not a defect. Colours, ranges, pack sizes and case quantities may be changed or discontinued by the manufacturer without notice.

Case quantities and bag counts are published in our stockist product list. Where a listing and the current product list conflict, the current product list applies.

10. Product safety and your obligations

Latex and foil balloons are toys within the meaning of the Toys (Safety) Regulations 2011. As a business in the supply chain you have your own legal obligations.

You must not remove, obscure or alter any safety warning, batch code, conformity marking, or importer or manufacturer identification on the product or its packaging.

You must not repackage, re-bag, split into unmarked packs, or relabel our products for resale unless you have first satisfied yourself that the resulting pack complies with the Toys (Safety) Regulations 2011 in full. If you do repackage, you take on the obligations of a manufacturer and you indemnify us against any claim arising from that repackaging.

You must store and transport the goods in conditions that do not compromise their conformity, and you must pass the choking and supervision warnings on to your own customers.

If you become aware that any product we have supplied may not be safe or compliant, you must tell us immediately at hello@tuftexballoons.co.uk and cooperate with any corrective action or recall.

11. Resale

You may resell our products in the ordinary course of your business. You set your own resale prices. Any price we publish as recommended is exactly that, a recommendation, and you are under no obligation to follow it.

You must not present the goods as your own brand, remove TUFTEX branding, or sell repackaged product as genuine TUFTEX product.

12. Intellectual property and brand assets

TUFTEX and all associated names, logos, trade marks, product imagery and artwork are owned by Goodlevel Enterprises LLC and are used by us under licence. Nothing in these terms transfers any right in them to you.

While your account is open and in good standing, we grant you a non-exclusive, non-transferable, revocable licence to use the images, logos and marketing assets we make available in our brand library, for the sole purpose of advertising and selling genuine TUFTEX product that you have bought from us.

You must not modify the assets beyond cropping and resizing, use them alongside or in a way that implies endorsement of any competing product, register or use any domain name, social media handle, trading name or trade mark containing "TUFTEX" or anything confusingly similar, or sub-license the assets to anyone other than your own customers reselling genuine product.

This licence ends automatically when your account closes, and you must stop using the assets and remove them from your channels within 30 days.

The content, structure and code of this website are our property or our licensors'. You may not scrape, crawl, copy or systematically extract any part of it.

13. Confidentiality

Our price lists, terms, product roadmaps and account correspondence are confidential. You must not disclose them to any third party, including other wholesalers, without our written consent.

14. Warranty and liability

We warrant that on delivery the goods will conform in all material respects to their description and be of satisfactory quality. That warranty is subject to the notification periods, storage conditions and exclusions in our Returns and Refunds policy, which forms part of these terms.

Subject to the paragraph below, our total liability to you in contract, tort including negligence, breach of statutory duty or otherwise, arising in connection with any order, is limited to the price paid for the goods giving rise to the claim. We are not liable for loss of profit, loss of business, loss of contract, loss of anticipated savings, wasted expenditure, labour costs, or any indirect or consequential loss.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of section 12 of the Sale of Goods Act 1979, or for anything else that cannot lawfully be excluded.

You acknowledge that the limits in this section are reasonable, having regard to the fact that you are a business, that our prices reflect the allocation of risk set out here, and that you are able to insure against the risks excluded.

15. Indemnity

You indemnify us against all losses, costs and claims arising from your breach of these terms, your repackaging or relabelling of our products, your marketing claims about our products, and your own onward sales.

16. Suspension and termination

We may suspend or close your account immediately if you breach these terms, fall into arrears, become insolvent, or if we reasonably believe you are buying for a purpose other than legitimate resale. Sums already due remain payable.

17. Events outside our control

We are not liable for any failure or delay caused by events beyond our reasonable control, including supplier and manufacturer failure, shipping and port delays, customs holds, carrier failure, industrial action, fire, flood, power or IT failure, and government action.

18. Data protection

We process personal data in accordance with our Privacy Policy at https://www.tuftexballoons.co.uk/policies/privacy-policy.

19. General

Nothing in these terms creates a partnership, agency or employment relationship, and you have no authority to bind us or to hold yourself out as our agent or distributor unless we have appointed you in writing.

You may not assign or transfer your rights without our written consent. We may assign ours.

A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999.

These terms, together with our Returns and Refunds policy, Delivery page, Privacy Policy and our dispatch confirmation, are the entire agreement between us and supersede any prior discussion, quotation or representation. Nothing in this clause limits liability for fraudulent misrepresentation.

Your standard purchase terms do not apply, whether or not they are referenced on your purchase order or correspondence, and are expressly excluded.

Any variation must be in writing and signed by us. A delay in enforcing a right is not a waiver of it. If any provision is unenforceable, the rest stands.

20. Governing law and jurisdiction

These terms and any dispute arising out of them, including non-contractual disputes, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

21. Contact

hello@tuftexballoons.co.uk